Water damage can feel stressful, especially when you’re worried about cleanup, repairs, and what your insurance will cover. Take a breath. You’re okay. Here’s a calm, clear guide to help you handle water damage safely and confidently.

Step One: Stay safe and assess the situation

If the water is near electrical outlets or appliances, avoid entering the area. Water and electricity are a dangerous mix. Safety comes first, always.

Step Two: Stop the source if possible

If the water is coming from a burst pipe, turn off your home’s water supply. If it’s from a leaking appliance, unplug it if it’s safe. If it’s storm‑related, wait until conditions improve.

Step Three: Document the damage

Take photos and videos of the water, affected areas, and any damaged belongings. More information makes the claim process smoother.

Step Four: Move items out of harm’s way

If it’s safe, move furniture, boxes, and valuables to a dry area. Even small steps can prevent bigger losses.

Step Five: Contact a water mitigation company

A professional can remove water, dry the area, and prevent mold. Quick action matters. Your agent can help you choose a reputable company.

Step Six: Reach out to your insurance agent

Water damage coverage depends on the cause. We’ll help you understand whether filing a claim makes sense and what your options are.

Step Seven: File a claim if appropriate

If the water damage is caused by a covered peril, a claim may be the right move. Your agent will guide you through the process and help you understand what to expect.

Step Eight: Prevent future issues

Once everything is dry, consider improvements like better drainage, appliance maintenance, or waterproofing. Your agent can help you understand what’s most effective.

What Not to Do

• Don’t enter standing water with electrical risks.

• Don’t delay cleanup—mold grows fast.

• Don’t throw away damaged items before documenting them.

• Don’t assume all water damage is covered.

Ohio Water Damage Tips

• Heavy spring rains cause many issues.

• Frozen pipes can burst during winter.

• Older homes may have outdated plumbing.

• Sump pump failures are common during storms.

If you’re dealing with water damage and need guidance, we’re here to help.